Case Study - SmartBen

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SAML SSO Case Studies

Business Challenge

SmartBen could see the massive potential in connecting the HR administrators, benefit enrollers, and employees of client companies directly to the benefit products they were managing and buying. With no previous experience working with SAML SSO technology, SmartBen Senior Software Engineer, Phill Smith, needed to find a company who could provide a simple SAML solution and responsive support to ensure they could complete their integration on time and on budget.

"I commend your support team for the rapid turnaround on a critical API enhancement which enabled the current project to move forward. The support engineer has been exemplary as a support point-of-contact: knowledgeable, accurate, responsive, and easy to work with. He worked with us to get the API revision in place in an impressively short amount of time."

Phill Smith, Senior Software Engineer, SmartBen

Solution

Using the ComponentSpace SAML component, SmartBen were able to provide clients with direct network access to their life and health insurance benefit providers. While working through the integration process, SmartBen developers were challenged when trying to get the API revision in place in a short amount of time. After contacting ComponentSpace support, the issues were quickly resolved and the project was able to move forward.

Results

Since Implementing SAML SSO employees of SmartBen’s client companies are now able to explore, understand and manage their benefits in real-time without waiting for often slow responses. This has increased the value employees are now receiving from their benefits packages. Companies have now reduced costs and administration because most product offerings and support can be handled directly by the vendors. Direct integration has also reduced error-prone duplication of vendor product lines in the SmartBen system.

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